Bibliographic data

Hurting or helping? The effect of service agents’ workplace ostracism on customer service perceptions

Article

Document type:: Article

Collection:: POP - Possession, Ownership, Property

Title:: Hurting or helping? The effect of service agents’ workplace ostracism on customer service perceptions

Author:: Wan, Echo Wen Chan, Kimmy Wa Chen, Rocky Peng

Journal:: Journal of the Academy of Marketing Science

Year of publication:: 2016

Volume:: 44

Issue:: 6

Pages:: 746–769

Language:: English

Subject:: employee empowerment perceived control service marketing

Topic:: K - Consumer research and marketing

Access:: Access to documents restricted [POP]

Cite and reuse