Bibliographic data

Proactive customer service performance: test of a team-level model

Article

Document type:: Article

Collection:: POP - Possession, Ownership, Property

Title:: Proactive customer service performance: test of a team-level model

Author:: Aryee, Samuel Seidu, Emmanuel Y. M. Sacramento, Claudia A. Martinaityte, Ieva

Journal:: Academy of Management Proceedings

Year of publication:: 2015

Volume:: 2015

Issue:: 1

Pages:: 11002

Language:: English

Subject:: collective psychological ownership empowerment

Topic:: J - Management, leadership, organization

Access:: Access to documents restricted [POP]

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