Contents vii 
v3 Leveraging trust on sharing economy platforms: reputation systems, 
blockchain technology and cryptocurrencies 
Mareike Mohlmann, Timm Teubner and Antje Graul 
4 
Revisiting satisfaction with collaborative exchanges in the sharing 
economy 
Jerome Mallargé, Alain Decrop and Pietro Zidda 
Customer goodwill: how perceived competence and rapport influence 
eWOM’s diagnosticity of peer-to-peer and professional access-based 
services 
Christine Pitt, Theresa Eriksson and Kirk Plangger 
05 
PART VII CRITICAL PERSPECTIVES ON THE SHARING ECONOMY 
26 Constructing the collaborative consumer: the role of digital platforms 
Annmarie Ryan and Gabriela Avram 
Performing (in) the community: accounting, biopower and the sharing 
economy 
Penelope Van den Bussche and Jeremy Morales 
The rhetoric of sharing: managerial literature on the siariug economy 
Karolina Mikolajewska-Zajqc 
29 Reputation: the fictitious commodity of the sharing economy? 
Alessandro Gandini 
Indo 
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