Domo arigato Mr. Roboto: emergence of automated social presence in organizational frontlines and customers’ service experiences

Bibliographic data

Document type:: Article
Collection:: POP - Possession, Ownership, Property
Title:: Domo arigato Mr. Roboto: emergence of automated social presence in organizational frontlines and customers’ service experiences
Author:: van Doorn, Jenny
Mende, Martin
Noble, Stephanie M.
Hulland, John
Ostrom, Amy L.
Grewal, Dhruv
Petersen, J. Anew
Journal:: Journal of Service Research
Volume:: 20
Issue:: 1
Pages:: 43–58
Language:: English
DOI:: 10.1177/1094670516679272
Persistent identifier:: ENP-dacd1032-00bf-433b-95af-0b4ff1902d6e

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