Service robot implementation: a theoretical framework and research agenda
Article
- Document type:
- Article
- Collection:
- POP - Possession, Ownership, Property
- Title:
- Service robot implementation: a theoretical framework and research agenda
- Journal:
- The Service Industries Journal
- Year of publication:
- 2020
- Volume:
- 40
- Issue:
- 3-4
- Pages:
- 203–225
- Language:
- English
- Subject:
- anthropomorphism artificial intelligence customer features human-likeness robot design service encounter characteristics service robots
- Topic:
- J - Management, leadership, organization K - Consumer research and marketing
- Access:
- Access to documents restricted [POP]
