Metadata: Service appropriation: how do customers make the service their own?
Article
- Document type:
- Article
- Collection:
- POP - Possession, Ownership, Property
- Title:
- Service appropriation: how do customers make the service their own?
- Journal:
- Journal of Service Management
- Volume:
- 26
- Issue:
- 5
- Pages:
- 706–725
- Language:
- English
- Subject:
- appropriation
- healthcare
- ownership
- self service technology
- service marketing
- Topic:
- J - Management, leadership, organization
- Access:
- Access to documents restricted [POP]
