Metadata: Hurting or helping? The effect of service agents’ workplace ostracism on customer service perceptions
Article
- Document type:
- Article
- Collection:
- POP - Possession, Ownership, Property
- Title:
- Hurting or helping? The effect of service agents’ workplace ostracism on customer service perceptions
- Journal:
- Journal of the Academy of Marketing Science
- Volume:
- 44
- Issue:
- 6
- Pages:
- 746–769
- Language:
- English
- Subject:
- empowerment
- perceived control
- service marketing
- Topic:
- K - Consumer research and marketing
- Access:
- Access to documents restricted [POP]
