Metadata: Mobile app usage and its implications for service management\textendash empirical findings from German public transport
Article
- Document type:
- Article
- Collection:
- POP - Possession, Ownership, Property
- Title:
- Mobile app usage and its implications for service management\textendash empirical findings from German public transport
- Journal:
- Procedia - Social and Behavioral Sciences
- Volume:
- 224
- Pages:
- 230–237
- Language:
- English
- Subject:
- mobile apps
- self service technology
- service quality
- technology acceptance model
- Topic:
- K - Consumer research and marketing
- Access:
- Access to documents restricted [POP]
