I’ll be watching you: shoppers’ reactions to perceptions of being watched by employees
Article
- Document type:
- Article
- Collection:
- POP - Possession, Ownership, Property
- Title:
- I’ll be watching you: shoppers’ reactions to perceptions of being watched by employees
- Journal:
- Journal of Retailing
- Year of publication:
- 2017
- Volume:
- 93
- Issue:
- 3
- Pages:
- 336–349
- Language:
- English
- Subject:
- customer experience frontline employee privacy reactance theory retailer strategy retailing shopper behavior visual watching
- Topic:
- J - Management, leadership, organization K - Consumer research and marketing
- Access:
- Access to documents restricted [POP]
