Remote purchase environments: the influence of return policy leniency on two-stage decision processes
Article
- Document type:
- Article
- Collection:
- POP - Possession, Ownership, Property
- Title:
- Remote purchase environments: the influence of return policy leniency on two-stage decision processes
- Journal:
- Journal of Marketing Research
- Year of publication:
- 2001
- Volume:
- 38
- Issue:
- 2
- Pages:
- 157–169
- Language:
- English
- Subject:
- consumer behavior customer satisfaction decision making electronic commerce marketing research perception personal belongings product returns purchase
- Topic:
- K - Consumer research and marketing
- Access:
- Access to documents restricted [POP]
