Service robots: drivers of perceived responsibility for service outcomes
Article
- Document type:
- Article
- Collection:
- POP - Possession, Ownership, Property
- Title:
- Service robots: drivers of perceived responsibility for service outcomes
- Journal:
- Journal of Service Research
- Year of publication:
- 2019
- Volume:
- 22
- Issue:
- 4
- Pages:
- 404–420
- Language:
- English
- Subject:
- outcome responsibility perceived behavioral control psychological ownership service robot
- Topic:
- C - Psychology K - Consumer research and marketing
- Access:
- Access to documents restricted [POP]
