Perceived control and the effects of crowding and consumer choice on the service experience
Article
- Document type:
- Article
- Collection:
- POP - Possession, Ownership, Property
- Title:
- Perceived control and the effects of crowding and consumer choice on the service experience
- Journal:
- Journal of Consumer Research
- Year of publication:
- 1991
- Volume:
- 18
- Issue:
- 2
- Pages:
- 174–184
- Language:
- English
- Subject:
- density field experiment information perception personal control predictability stress
- Topic:
- K - Consumer research and marketing
- Access:
- Access to documents restricted [POP]
